Article 14

Terms and conditions

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Evaluation Scenarios (4 total)

Paragraph 1

Providers of intermediary services shall include information on any restrictions that they impose in relation to the use of their service in respect of information provided by the recipients of the service, in their terms and conditions. That information shall include information on any policies, procedures, measures and tools used for the purpose of content moderation, including algorithmic decision-making and human review, as well as the rules of procedure of their internal complaint handling system. It shall be set out in clear, plain, intelligible, user-friendly and unambiguous language, and shall be publicly available in an easily accessible and machine-readable format.

Obligations (1)
The provider must include detailed content moderation information in their terms and conditions Priority: 52
1 evaluation scenario
Evaluation Scenarios (1)
1 scenario
Terms and conditions disclose content moderation policies and tools
dsa-14-1-terms-content-disclosure-v1
Given

Starting from the platform's public home page

When
  • Searching for and accessing the platform's terms and conditions
Then
  • The terms and conditions are easy to find (no more than 3 clicks from homepage or footer)
  • The terms explicitly describe policies, procedures, and tools for content moderation, including both algorithmic decision-making and human review
  • The rules of the internal complaint handling system are documented within the terms or clearly linked from them
  • The terms are available in a machine-readable format (e.g., HTML, JSON, XML) and written in clear, plain, intelligible, user-friendly and unambiguous language
Platform Types
all
Paragraph 2

Providers of intermediary services shall inform the recipients of the service of any significant change to the terms and conditions.

Obligations (1)
The provider must inform recipients of significant changes to terms and conditions Priority: 45
Evaluation Scenarios
No evaluation scenarios defined for this paragraph
Paragraph 3

Where an intermediary service is primarily directed at minors or is predominantly used by them, the provider of that intermediary service shall explain the conditions for, and any restrictions on, the use of the service in a way that minors can understand.

Obligations (1)
Providers serving minors must explain terms and conditions in child-friendly language Priority: 51
1 evaluation scenario
Evaluation Scenarios (1)
1 scenario
Terms and conditions are presented in language that minors can understand
dsa-14-3-minor-friendly-terms-v1
Given

Starting from the platform's public home page

When
  • Searching for and accessing the platform's terms and conditions
Then
  • Key restrictions and policies are explained using age-appropriate language suitable for minors
  • Support materials (e.g., summaries, videos, icons, simplified explanations) help minors understand the terms
  • The terms avoid complex legal jargon and use examples relevant to young users
Platform Types
all
Paragraph 4

Providers of intermediary services shall act in a diligent, objective and proportionate manner in applying and enforcing the restrictions referred to in paragraph 1, with due regard to the rights and legitimate interests of all parties involved, including the fundamental rights of the recipients of the service, such as the freedom of expression, freedom and pluralism of the media, and other fundamental rights and freedoms as enshrined in the Charter.

Obligations (1)
The provider must apply content restrictions in a diligent, objective and proportionate manner Priority: 56
Evaluation Scenarios
No evaluation scenarios defined for this paragraph
Paragraph 5

Providers of very large online platforms and of very large online search engines shall provide recipients of services with a concise, easily-accessible and machine-readable summary of the terms and conditions, including the available remedies and redress mechanisms, in clear and unambiguous language.

Obligations (1)
VLOPs must provide a concise, accessible summary of terms and conditions Priority: 52
1 evaluation scenario
Evaluation Scenarios (1)
1 scenario
VLOPs provide accessible summaries of terms and conditions
dsa-14-5-summary-availability-v1
Given

Starting from the platform's public home page

When
  • Searching for and accessing the platform's terms and conditions
Then
  • A concise summary of the terms and conditions is provided alongside or prominently linked from the full terms
  • The summary includes key information about available remedies and redress mechanisms
  • The summary is available in a machine-readable format and uses clear, unambiguous language
  • The summary is accessible (can be accessed by assistive technologies)
Platform Types
social_media marketplace content_sharing online_advertising
Paragraph 6

Very large online platforms and very large online search engines within the meaning of Article 33 shall publish their terms and conditions in the official languages of all the Member States in which they offer their services.

Obligations (1)
VLOPs must publish terms and conditions in all official languages of Member States where they offer services Priority: 48
1 evaluation scenario
Evaluation Scenarios (1)
1 scenario
VLOPs publish terms and conditions in required Member State languages
dsa-14-6-multilingual-coverage-v1
Given

Starting from the platform's public home page

When
  • Searching for and accessing the platform's terms and conditions
Then
  • The terms and conditions are available in the official language of each EU Member State where the platform offers services
  • A language selection mechanism makes it easy to access localized versions
  • Translations appear complete and up-to-date (not machine-translated placeholders)
Platform Types
social_media marketplace content_sharing online_advertising
Regulations List
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